FAQs

❓ Frequently Asked Questions

🛍️ What kind of products do you sell?

We offer a curated mix of:

Urban Global Originals – Products designed, sourced, or manufactured by our team.

Dropshipping Products – Items fulfilled by trusted third-party suppliers from around the world.

This hybrid model allows us to bring you a wide variety of unique and trending items.

📦 How long does shipping take?

Urban Global Originals: Typically delivered within 5–10 business days across India.

Dropshipping Products: May take 10–20 business days, depending on the supplier’s location and logistics.

We’ll always provide tracking details once your order is shipped.

🌍 Do you ship internationally?

Currently, we ship across India. International shipping is in the works — stay tuned by subscribing to our newsletter!

💳 What payment methods do you accept?

We accept:

Credit/Debit Cards (Visa, MasterCard, RuPay)

UPI & Net Banking

Wallets (Paytm, PhonePe, Google Pay)

Cash on Delivery (available for select items)

🔄 Can I return or exchange a product?

Yes! We offer hassle-free returns for eligible items. Please refer to our Refund & Return Policy for details on timelines, conditions, and how to initiate a return.

🧾 Will I receive an invoice?

Absolutely. A digital invoice is emailed to you after purchase, and a printed copy may be included with your shipment.

🕵️♂️ Are dropshipping products safe and reliable?

Yes. We carefully vet our dropshipping suppliers for quality, reliability, and customer satisfaction. However, delivery times and packaging may vary slightly from our in-house products.

📞 How can I contact customer support?

You can reach us via:

Email: support@urbanglobalstore.com

Contact Form: www.urbanglobalstore.com/contact We typically respond within 24–48 hours.